The Crucible Board of Directors, October 2005 — Present Technology Director, March 2001 — October 2005
Responsible for meeting current technology needs and developing future technology plan that encompasses internal IT needs and launch of community-oriented website to serve 5,000 students annually and more than 100 classes per semester. The Crucible is an educational collaboration of arts, industry, and community in Oakland, CA.
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Spearheaded website design and development providing new e-commerce capabilities for the organization.
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Consult with Development Director to refine existing FileMaker database to better serve fundraising requirements.
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Architected and built office network configuration including security, computer network, and PBX support.
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Developed technology strategic plan and pursued supporting grants for technology build out.
PlanetQuest Executive Director, Board of Directors August 2004— Present
Responsible for realizing the goals of the organization. PlanetQuest seeks to deliver the search for extrasolar planetary objects to students of all ages across the globe.
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Set organization’s goals and priorities.
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Spearhead fundraising efforts.
Network for Good Director of Technology, November 2001 — October 2002
Led an eight person technology team to support complex Internet website and intranet organization tools. Worked daily with partners at AOL Time Warner, Cisco Systems and Yahoo! to create online resource for matching non-profit organizations with volunteers and funding.
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Oversaw redesign and rebuilding of 500 page website with new portal, personalization and transactional functionality in 6 months. Worked closely with team to coordinate site re-launch with White House announcement of Network for Good.
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Built and managed technology team across five separate locations from California to Washington, DC.
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Managed internal office application developer and reporting processes.
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Assessed site needs and re-architected site platform from collection of scripts to world class high-availability database-served Java application to increase site reliability and ease of maintenance.
Brightmail, Inc. Product Manager & Co-Founder, December 1997 — December 2000
Guided product development lifecycle from conceptual development to 1.0 release of the Brightmail’s enterprise anti-spam service which was then used by AT&T WorldNet, EarthLink, MSN and others. Product was built in 9 months by team of 15 and launched as a real-time email protection platform used by over 100,000 users in its first year.
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Led initial product definition and wrote original marketing requirements document for new service
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Developed product launch process, including design and conduct of beta programs.
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Defined and implemented customer relationship management system for large ISP customers. Created customer service department to address concerns of client system administrators. Delivered training for customer system administrators.
Sr. Producer, Project Management, March 1997 — November 1997
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Coordinated production of first major AOL user upgrade in three years, including contributing to feasibility study, building prototypes, directing new publishing methods, and developing improved revenue generation.
Project Lead, AOL Productions, January 1997 — March 1997
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Led production of online content delivery for proposed joint venture to meet Sprint customer service needs.
Sr. Technical Producer, Product Marketing, February 1996 — November 1996
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Managed internal products supporting AOL’s production community and revenue generation efforts. Authored CD product documentation for third-party API group. Product allowed partners to link to AOL content from their CDs. Work required an understanding of the AOL host (server), Windows registry, and Macromedia Director’s capabilities.
Asst. Producer, Internet Connection Channel, February 1995 — January 1996
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Responsible for design and content for Internet education channel. Produced record-breaking online usage communities. Took initiative to learn how AOL would integrate web-content in the service and wrote the definitive document used to train production staff.
